Delete your Coachemy account
You can delete your Coachemy account and the data linked to it at any time, from the app or from this page, even without the app.
From the app
Fastest- Open the Coachemy app and sign in.
- Go to Profile, then tap the gear icon (Settings).
- In the Account section, tap “Supprimer mon compte” (Delete my account).
- Confirm: your account is deactivated right away.
Tip: before deleting, “Exporter mes données” (Export my data, same screen) lets you download your sessions, sets and measurements.
Without the app
No longer have access to this address? Write to us at [email protected] from another address, giving the address of your account: we will check your identity before deleting the account.
What happens next
Right away
Your account is deactivated and you can no longer use it. You have 30 days to change your mind: use the “Cancel the deletion” link sent by email, or write to us.
After 30 days
The account and the data listed below are erased for good. This step cannot be undone.
What is deleted
- Your profile and sign-in credentials (email, Google or Apple)
- Your sessions, routines, measurements and the programs you followed
- Your bookings
- Your registered devices and notifications
- For a coach: your billing identity (SIRET, IBAN…), your directory profile, which is removed, and your upcoming bookings, which are cancelled
What is kept, and for how long
- Invoices: 10 years, as required by French law (article L123-22 of the Commercial Code)
- Messages exchanged: when the account is erased, your name is removed from them; their content stays for at most 30 days for the other person, then it is erased
- Technical error reports: 90 days at most
Paying for a subscription?
Deleting the account does not cancel a subscription bought on the App Store or Google Play. Cancel it first in your phone’s subscription settings, otherwise the store will keep charging it.
Any question? Write to us at [email protected].